11 ph Privacy Policy

When you create an account on 11 ph, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect transactional data such as deposit amounts, withdrawal requests, game activity, and session timestamps in order to operate your account correctly and comply with regulatory requirements. Technical data is gathered automatically when you access the platform, including your device type, operating system, browser version, IP address, and general location derived from your network connection. This technical information helps us detect fraud, prevent unauthorised access, and improve platform performance for Filipino players. We may also collect communications you send to our support team, including chat logs and email correspondence, to resolve disputes and improve our service quality. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal data we collect is used primarily to create and manage your 11 ph account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and important policy updates — we do not send unsolicited marketing messages without your consent. Identity and age verification data is used to comply with Philippine gaming regulations and to ensure that only eligible adults can access the platform. Transactional and behavioural data is analysed internally to detect unusual activity, prevent money laundering, and identify signs of problem gambling so that we can offer appropriate support. Aggregated, anonymised usage data may be used to improve platform features, optimise the mobile experience, and develop new services for our players. We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

11 ph shares your personal data only in limited circumstances and always with appropriate safeguards in place. We may share information with trusted payment processors such as GCash and Maya partners solely to facilitate your deposit and withdrawal transactions; these providers are contractually bound to handle your data securely and only for the purpose of processing payments. Where required by Philippine law, court order, or regulatory authority, we may disclose account information to the relevant government body or law enforcement agency. In the event that 11 ph undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with third-party marketing companies, social media platforms, or analytics providers that operate outside our direct control. Any third party that receives data from us is required to maintain confidentiality and use the information only for the specific purpose for which it was shared.

As a registered player on 11ph, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your account and associated data subject to our legal retention obligations. You may also request a copy of your data in a portable format, or object to certain types of processing such as profiling for marketing purposes, by contacting our support team directly. We will respond to all verified data requests within 30 days in accordance with applicable Philippine data privacy regulations under the Data Privacy Act of 2012. Personal data is retained for as long as your account remains active and for a minimum of five years after account closure to satisfy anti-money laundering and regulatory record-keeping requirements. After the mandatory retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you wish to exercise any of your rights or have concerns about how your data is handled, please reach out to our support team whose contact details are available on the FAQ page.